Hotel Chocolat

Our work with Hotel Chocolat for a flagship retail and cafe offer focussed on engaging brand expression, sales retention within the retail space and driving footfall to the cafe with clever space planning. Key vistas through retail displays into the cafe, support customer flow from the cafe back through the retail space, which ensured positive sales figures.


We have also worked alongside their team to help with portfolio expansion, specifically on processes and cost efficiencies that do not compromise the customer experience or brand integrity.